All appointments require a 50% non-refundable booking fee. The fee is for the time and date booked by you however you can request to make changes up to 2 working days prior to your appointment (this will coincide with salon opening hours). You will be given one opportunity to reschedule your appointment free of charge (within the same service category as the original appointment) up to 8 weeks from your original appointment (this must be confirmed within 72 hours), any further changes will require a new booking fee. Rescheduling an appointment with less than 2 working days' notice will require a new booking fee. If you cancel with less than 24 hours notice or 'no show' you will be expected to pay the remaining 50% of your appointment cost. No new bookings will be taken for Lashes OR Brows until this is paid. To cancel an appointment please do so in writing via email.
If you have any issues with treatments please contact us within 48 hours via email to recitfy this.
Patch Testing Policy
All new clients for Eyebrow treatments require a Patch Test no less than 48 hours prior to your booked appointment. This must be completed or your appointment will not go ahead. A Patch Test is still required if you had HD Brows or Brow Lamination previously elsewhere. A Patch Test is then required every 6 months thereafter.
Lash Lift Treatments
All new clients require a Patch Test no less than 48 hours prior to your appointment. This must be completed or your appointment will not go ahead. A Patch Test is still required if you had a Lash Lift and Tint previously elsewhere.
Lash Extension Treatments
You do not need a Patch Test for eyelash extensions. However, if you would like a Patch Test we will gladly accommodate this. The Patch Test is completed in person and will be required no less than 48 hours prior to your appointment if you wish to have one. It usually takes no more than 30 minutes to complete. If you wish to have a Patch Test for eyelash extensions please contact us to arrange this. If you are pregnant, breastfeeding or have an imminent special event I would recommend a Patch Test, especially if you haven't had eyelash extensions previously.
If you have had a reaction to lash adhesive before, please contact us to discuss this before you book.
Please note that a Patch Test does not guarantee that you will not experience a reaction during your treatment. It is possible that you can have no reaction to a Patch Test but then go on to react to a product during or after your treatment. Overexposure to a product over a number of treatments or period of time can occur, potentially resulting in a reaction or allergy to a product.
If you are pregnant, breastfeeding or having IVF you will be not able to have your eyebrows tinted. However you will still be suitable for the rest of the HD Brows treatment.
If you are pregnant, breastfeeding or having IVF you will be not able to have the Brow Lamination treatment.
If you have had a previous reaction to either HD Brows or Brow Lamination please make us aware of this when booking.
Lash Lift and Tint Treatments
If you have had a previous reaction to Lash Lift treatments please make us aware of this when booking.
Lash Extension Treatments
If you have previously had a reaction to lash adhesive please make us aware of this prior to booking an appointment.
Please attend your appointments alone, if you arrive with a plus one they will be asked to leave.
We strive to create a calm, relaxing environment and so we politely ask that you do not bring children along to your appointment.
Please arrive for your appointment at the time you have booked. If you are early we cannot guarantee that can see you prior to your booked time.If you are late by 15 minutes or more your appointment will be cancelled and your full treatment cost will be retained. If you have only paid a booking fee then the remaining balance would need to be paid. Any new appointments will require a new booking fee.